Tk1 FAQ — Find Your Answers Here

For your security, tk1 temporarily locks your account after 5 consecutive incorrect password attempts. This is an automatic protection measure to prevent unauthorized access.

How to resolve the lock:

• Wait 15 minutes: In most cases, the account unlocks automatically after 15 minutes and you can try again.
• Log in with your OTP: Use the "Log in with OTP" option on the login page — once the code arrives on your mobile, use it to sign in and change your password.
• Contact Support: Reach us via Live Chat or email support@tk1.site. Share your registered mobile number and name, and the support team can manually unlock your account — issues are typically resolved within 30 minutes.

To avoid this in the future, use a strong password and save it in a password manager.

Tk1 places the highest priority on protecting users' data and funds. Here's what we do:

• 256-bit SSL/TLS Encryption: All data transmitted from your browser or app to tk1's servers is encrypted — no one can intercept it along the way.
• Password Hashing: Your password is never stored in plain text — it is hashed using the bcrypt algorithm.
• Separate Protection for Financial Data: Balance and transaction data is stored in a separately encrypted database, accessible only by authorized systems.
• OTP Verification: When a login is detected from a new device or appears suspicious, an OTP is sent to your mobile as an extra layer of verification.
• Privacy Policy: Your information is never sold to third parties. To learn more, Privacy Policy Read.

If you notice any suspicious activity, contact support immediately.

The easiest way to see all active tk1 offers is to log in to your account and visit the "Promo" or "Bonus" section — all offers available to you are listed there.

Where to find offers:

• Voucher Page: /voucher — Exclusive voucher codes and instant offers available here.
• App Notifications: With the tk1 app installed, you'll receive push notifications whenever a new offer becomes available.
• Home screen after login: Active offers are also typically visible on the home page.

Offer update schedule: The weekly reload bonus refreshes every Monday. Extra offers are added for special matches and tournaments — such as the IPL, the World Cup, or Bangladesh home series. Cashback offers are generally calculated on a monthly basis. On average, 4–8 new promos go live each month — keep app notifications on so you never miss one.

Forgetting your password happens to everyone — on tk1, you can reset it easily via your mobile number. The whole process takes under 3 minutes.

Step-by-step password reset:

1. Tk1's On the login page Go to the site and click the "Forgot Password?" link.
2. Enter your registered mobile number (11 digits) and tap "Send OTP".
3. A 6-digit OTP code will be sent to your mobile within a few seconds. This code is valid for 5 minutes.
4. Enter the code and set a new password. Your new password must be at least 8 characters long — including uppercase letters, numbers, and special characters is strongly recommended.
5. Confirm your password — you'll be logged in straight away.

If you don't receive the OTP: check that your number is correct, make sure your network connection is working, then try again after 30 seconds. If it still doesn't arrive, contact us via live chat or at support@tk1.site.

Yes, tk1 provides real-time scores and match updates. Head to the Live Betting section to see scorecards and key stats for all ongoing matches — from ball-by-ball cricket updates to minute-by-minute football scores.

Where to find live content:

• Sports Betting > Live: /sports-betting Select the "Live" tab on the page. Scores and odds for all ongoing events update in real time.
• Match Visualization: Tap any match to open the graphical tracker — view the pitch map, ball trajectory, or player positions on the field.
• Live Streaming: Video streaming is available for selected matches — if your account has an active balance, access is granted automatically.
• App Notifications: You can set a reminder in the app before your favorite team's match kicks off.

Odds change fast in live betting, so you'll need to make decisions quickly.

No, not at all. The minimum age to register and bet on tk1 is 18. This is not optional — it is a legal and ethical requirement.

Age verification process:

• Your date of birth is required during registration. The system will automatically block the process if you are under 18 years old.
• KYC (Know Your Customer) verification is mandatory before your first withdrawal — you'll need to confirm your age using your National ID card or birth registration certificate.
• If anyone registers with a false age and is later caught during verification, the account will be permanently banned and the balance may be forfeited.

If a parent suspects their child is using tk1, please contact support@tk1.site immediately. tk1 is fully committed to protecting minors.