You're never on your own when something goes wrong at tk1. Whether it's live chat, email, or our detailed guides, help is always within reach.
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Three Easy Ways to Get Help at tk1
The fastest way to get help. A real person will speak with you in Bangla and resolve your issue — most connections are made within 3 minutes.
For complex issues or when you need to send documents, reach out by email. Write to support@tk1.site and you'll typically receive a detailed response within 2–4 hours.
Our detailed guides cover solutions to the most common issues. Most questions are answered right here — no waiting required.
Top frequently asked topics at a glance
Made a payment via bKash or Nagad but your balance hasn't updated? Check here.
Submitted a withdrawal request but it's taking longer than expected? Find out why and what to do.
Can't log in or got locked out of your account? Find the fix here.
Didn't receive your bonus or voucher not working? Understand the process and terms here.
Game not opening or cutting out mid-session? Walk through the solution step by step.
Two-factor authentication, password changes, and security tips.
App crashing or won't install? Find solutions for both Android and iOS.
Find out what documents are needed for identity verification and how long the process takes.
Learn everything about bet cancellations, refunds, and odds changes.
Find Solutions Step by Step
First, check your bKash or Nagad app to confirm whether the payment went through. If you don't see a "Payment Successful" message, the payment was not completed.
Sometimes a slight network delay can hold up your balance. Wait 10 minutes and refresh the page.
Save your bKash TrxID or Nagad reference number — it's the most useful piece of information when resolving any payment issue.
Contact tk1 live chat with your reference number. The support team will look into the issue within 5–10 minutes.
Common Causes
Your first large withdrawal will require KYC verification. Upload a photo of your ID and approval typically comes through within 2–4 hours.
Between 7 PM and 11 PM, a large number of users process withdrawals at the same time. Slightly longer wait times during this window are normal.
BKash or Nagad servers occasionally experience temporary disruptions. Even if tk1 has already sent the payment, it may take a little longer to reach you.
Unusually large amounts or new accounts may sometimes require extra verification — this is purely for your protection.
On any online platform, there comes a time when you need a little help — and that's completely normal. Whether a deposit isn't going through, a game won't load, or you have a question about a bonus, the tk1 Help Center is here for exactly those moments.
On many platforms, support means nothing more than bots or a ticket system. At tk1, it's different. Real people on live chat speak to you in Bangla — and in most cases, you're connected within 3 minutes. Every issue is understood and resolved individually, not answered with copy-paste responses.
After logging in to tk1, you'll see a chat icon in the bottom-right corner of the screen. Clicking it opens the support window directly. You'll be asked to provide a few details upfront — your registered mobile number and a brief description of the issue — after which a support agent will join. The service is available around the clock, every day.
Having the relevant details on hand before starting a chat speeds things up significantly. For a deposit issue, that means your transaction reference number; for a withdrawal, the request date and amount. With this information ready, the support team won't need to ask you multiple times.
Some issues are better handled over email than live chat. For example, if your account has been suspended, if you need to submit documents for KYC verification, or if you have a dispute over a transaction — email is the right channel. Send a description of the issue along with any relevant screenshots to support@tk1.site. You'll typically receive a detailed response within 2 to 4 hours.
When emailing us, include the nature of your issue in the subject line — for example, "Deposit Issue — bKash" or "Withdrawal Delay". This helps us route your message to the right team faster.
The tk1 Help Center has over 150 guide articles covering a wide range of topics — accounts, payments, games, bonuses, security, and the mobile app. Most common issues can be resolved using these guides without ever needing to open a chat.
Our guide articles are updated regularly. Whenever a new feature is added to tk1 or a payment method changes, the guides are updated accordingly — so there's no risk of confusion from outdated information.
Some issues are easy to fix on your own. If a game won't load, start by clearing your browser cache or trying incognito mode. For app issues, uninstall and reinstall the app. If a payment method isn't showing up, try a different browser. These simple steps resolve a surprising number of problems.
Tk1 is committed to making sure every user gets fast, effective help — whether through self-help resources or the support team. Every channel of communication is designed to be simple and reliable.
The more precisely you describe your issue when reaching out, the faster it gets resolved. Instead of saying "money didn't arrive," try: "I sent ৳500 via bKash at 3:00 PM today, TrxID XXXXXXXXXX, but it's not showing in my wallet." That level of detail helps the support team pinpoint the problem much faster. A screenshot makes it even better.
Last updated: Today at 15:45
What Makes Our Help Center Different
Our support team speaks Bangla — no need to struggle with English or Hindi.
Even at 3 AM, reach us on live chat — someone will always be there.
Real people — not bots — listen carefully to your issue and work to resolve it.
Step-by-step guides on every topic — available to read anytime.
No tk1 representative will ever ask for your password, OTP, or full card number. If anyone requests this information, it may be a fraud attempt — report it to the support team immediately.
Read our Responsible Gaming Policy →Frequently Asked Questions
Whatever the issue, the tk1 support team has you covered. Start a live chat and get help right away.
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